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1. RESERVATION
The acceptance of
the reservation is
subject to:
- the availability
of the apartment at
the moment the
written request is
received;
- the payment of a
deposit, as a down
payment;
- the authorisation
for eventual debits
of other amounts
foreseen in Point 3
in the case of
cancellation.
The reservation is
accepted only when
Dimora Veneziana
sends a written
communication (by
fax or e-mail).
2. RESERVATION
CONFIRMATION
When the written
confirmation that
the apartment is
available is
received, and in
respect of the terms
contained therein,
the client will pay
an amount equal to
30% of the total
price of the
reserved holiday
sending a fax to
041–2414871 that
authorises the debit
of the established
percentage on a
credit card (for
which you will
already have sent
the number and
expiry date),
including details of
the name of the
apartment and the
period of stay.
Alternatively a bank
transfer can be sent
to VisitsItaly
Travel Inc.
The balance must be
paid within 6 days
of the check–in date
and no later.
The price of the
holiday for the
required period is
that shown by Dimora
Veneziana S.r.l. in
the written
reservation
confirmation.
Apart from the
apartment which is
completely furnished
and equipped, the
price includes the
following services:
reception during
office hours (from
15:00 to 19:00),
initial and final
cleaning, linen and
relative weekly
change, utilities
such as electricity
and gas (excluding
the use of
telephone, fax and
similar which will
be paid for
separately on
check-out).
The price does not
include transfer
from and to the
station, airport or
other terminal.
All of the prices
shown are in Euros.
3. CANCELLATION BY
THE CLIENT
The cancellation by
the client, with a
warning of 21 days
prior to the
beginning of the
stay, implies the
loss of the deposit
which will remain
the property of
Dimora Veneziana. If
the cancellation is
made with less
warning, these
further payments
will be made:
Dimora Veneziana
S.r.l. is authorised
to debit the amount
on the Credit Card
indicated by the
client upon
reservation for
these payments.
The client will not
have the right to
any reimbursement if
he voluntarily
interrupts the
holiday and leaves
before the
established
departure date.
4. CANCELLATION BY
DIMORA VENEZIANA
S.R.L.
In the event that
the apartment is not
available for
justified reasons,
Dimora Veneziana
S.r.l. reserves the
right to offer an
adequate alternative
solution to the
original
reservation.
If the client should
not wish to accept
the alternative that
is offered, every
obligation will be
terminated and the
client will receive
all amounts that he
has paid: nothing
else will be
requested by Dimora
Veneziana S.r.l.
5. DEPOSIT
By signing the
contract, and prior
to the delivery of
the apartment, the
client authorises
Dimora Veneziana
S.r.l. to debit an
amount equal to Euro
500.00 from their
credit card as a
cautionary deposit
against any eventual
damage that the
client may cause and
also for those
expenses not
foreseen in the
contract. If any
damage is caused,
the amount relative
to that damage will
be debited from the
credit card up to
the amount of the
deposit, not
excluding the
obligation of the
client to repay any
other amounts
regarding damage
following a simple
request by Dimora
Veneziana S.r.l.
6. ARRIVAL AND
DEPARTURE TIMES
Four days before
your arrival
(weekdays – from
Monday to Saturday,
from 9:00 to 18:00)
the client will
telephone Dimora
Veneziana S.r.l.(on
041 – 2411697 or 335
– 246115) or send us
a mail (on info@dimoraveneziana.com),
to inform the office
of their planned
arrival time in
Venice and to obtain
the final details
about their welcome
at the apartment.
If the client does
not make the
information known at
the required time,
the agency will not
be responsible for
any eventual delays
or failure to
collect you, in as
much as the
apartments do not
have a reception
(like hotels do) and
the welcome must
therefore be
organised.
The apartment is
delivered between
15:00 and 19:00 on
the arrival date and
must be left before
10:00 on the
departure date.
Arrival and
departure can be
organised for
different times,
according to the
availability of
Dimora Veneziana
S.r.l. staff and
with the following
additional costs:
-
For arrival
between 20:00
and 22:00 €
30.00
-
For arrival
between 22:00
and 1:00 € 40.00
-
For arrival
between 1:00 and
07:00 € 70.00
At the agreed time
an employee of
Dimora Veneziana
S.r.l. will wait for
the guest at the
public transport
station that is
closest to the
apartment, to hand
over the keys and
also to supply
useful information
about the apartment
itself.
All late arrivals,
after 30 minutes
from the scheduled
arrival time, shall
be counted as a new
check-in at the
price of euro 30.00
which shall be paid
directly by the
client to Dimora
Veneziana S.r.l.
Should the delay be
prolonged until
after 8 p.m., it
shall be considered
a “second check in”
and the same rates
shall be due
according to the
different arrival
hours indicated
above.
In order to make the
arrival easier the
guest is asked to
supply details of
their transport (by
fax or e-mail), as
well as flight
number, train
details or planned
arrival time in
their car. This way
the staff at Dimora
Veneziana S.r.l.
will be able to
advise you of the
best way to get to
the apartment or the
reception office.
7. CHECK OUT
During the stay the
guest will agree
with Dimora
Veneziana S.r.l.
about the actual
return of the
apartment which, you
are reminded, will
occur before 10:00
on the morning of
the departure date,
so that an employee
of Dimora Veneziana
S.r.l. can carry out
all the formalities
such as: checking
utilities and the
general state of the
apartment,
discussion about
damage to the
structure and other,
and delivery of the
keys and contract.
Any eventual delay
by the client beyond
the maximum allowed
time of 10:00 gives
Dimora Veneziana
S.r.l. the right to
debit Euro 100.00.
8. MAXIMUM NUMBER OF
PEOPLE
The description of
each apartment
includes the number
of people who are
allowed to stay
there.
9. ANIMALS
Animals are allowed
after a written
request (by fax or
e-mail), which will
have to be sent
before reservation
and the subsequent
confirmation of the
stay.
10. CLEANING
Dimora Veneziana
S.r.l. will deliver
the apartment clean,
well-equipped with
linen and all that
you need for a brief
stay.
11. RULES FOR
CLIENTS
All the rules of the
building must be
obeyed. From 13:00
until 15:00 and from
23:00 until 08:00
the guests in the
apartment must not
make any noise that
could disturb other
residents.
In the event that
the client should
not respect the
rules of the
building or those
established by
Dimora Veneziana
S.r.l., the latter
reserves the right
of expelling them
from the apartment
without any
reimbursement.
In the event that
the guest requires
the presence of our
staff during their
stay for a reason
that Dimora
Veneziana S.r.l. may
consider
unimportant, they
will be debited
€40.00 every time.
In the event that
the keys be lost,
broken or damaged or
that a locksmith is
needed to open the
door, Dimora
Veneziana S.r.l.
will be authorised
to debit the amount
of €70.00 which
includes the
replacement of the
lock (where there
are no other costs
borne).
In the event that
the guest forgets
the keys inside the
apartment and the
services of the
Dimora Veneziana
S.r.l. staff be
required to open the
door, the amount
that will be debited
is €40.00.
The lodgings are
delivered clean and
in perfect order;
however even though
final cleaning is
included in the
price this does not
include the cleaning
of the cooking area
and the client is
therefore required
to cater for this on
their own. If this
should not happen,
Dimora Veneziana
S.r.l. will debit an
extra €40.00.
If there should be
any problems during
the stay, the client
is asked to
communicate this to
the management of
Dimora Veneziana
S.r.l. as soon as
possible, in order
to provide a speedy
solution to the
problem: any
eventual claims that
are made after
departure will not
lead to
reimbursement by
Dimora Veneziana
S.r.l., for whatever
cause or reason.
12. LAW AND
JURISDICTION
The contract signed
between the client
and Dimora Veneziana
S.r.l. is regulated
by Italian Law and
exclusively subject
to the jurisdiction
of the Italian
Courts.
13. ARBITRATION
CLAUSE
Any dispute that may
arise between the
parties regarding
the validity,
efficiency,
interpretation or
execution of this
contract and
subsequent
agreements, and in
any case linked to
it, will be decided
by administrative
arbitration in the
Venice Real-Estate
and General
Arbitration Chamber
c/o The Venice
Chamber of Commerce,
of which the parties
declare to know and
accept the rules. |
